Credit Cards Accepted
For your convenience, Sharp Hill Designs (SHD) accepts VISA, Master Card and Discover.
State law requires SHD to collect sales tax from customers shipping merchandise to Connecticut.
Your order will be filled as promptly as possible. All orders for Billie’s Signature Collection will be filled within 3-5 business days. Orders for all other collections are custom orders. You need to allow 2 to 4 weeks for delivery. We will notify you as soon as possible of any delays.
All SHD orders are shipped UPS Ground, which takes 2-10 business days. We also ship UPS Overnight and UPS 2nd Day.
All shipping charges are calculated in the shopping cart.
All Sharp Hill Designs merchandise purchased online must be returned directly to www.sharphilldesigns.com, and not to any retail stores. We are unable to accept any returns for items purchased in a retail store or on another website. We are happy to honor any exchanges/returns as long as:
*The item being exchanged/returned is in new condition and accompanied by the original invoice.
*If you are exchanging an item, the new item is of equal or greater value than the item being returned.
*Your exchange/return request must be made within 7 days of receipt.
Sharp Hill Designs wants you to be completely satisfied with your online purchases. If for any reason you are not, please email our customer service department at firstname.lastname@example.org or call 203.762.5814 to obtain a Return Authorization Number. In order to issue your Return Authorization Number, we will need the following information:
*Your email, contact information and/or fax.
*The item number & description of the merchandise being returned/exchanged.
*The original invoice number (found at the top of your receipt).
Your Return Authorization Number and the address of where to return the item(s) will be issued via email. (Or by phone or fax if necessary)
Please write your Return Authorization Number on your invoice and the outside of the box.
All items must be unused and returned in the same condition as sent. Once we have approved and received your return, we will process your exchange/refund within 7 business days.
Shipping your return
You may ship your return as soon as you have received your Return Authorization Number (see above). For your protection, please send all returns via a traceable carrier and in a well-padded box or envelope. We cannot be responsible for returns that are lost or damaged during return shipping. All costs related to return shipping are paid by the customer.
Returning damaged merchandise
In cases where merchandise arrives damaged or defective, we will gladly replace the item and take care of all additional shipping charges related to the return. Please contact us within 7 days of receiving the damaged package. Make sure to obtain your Return Authorization Number by emailing our customer service department at email@example.com, or calling 203.762.5814. We will not be able to process any returns/replacements without this number.
Making an exchange
Once you receive your Return Authorization Number and exchange credit amount, please return the item along with a note detailing the exchange. Your replacement item(s) will be processed upon receipt.
After we receive your exchange, an email will be sent to you confirming your order and the new balance or credit due. This will include any price difference between the exchanged items, possible taxes and shipping costs. The balance or credit will be issued in the same form it was received.
If a balance is due, your exchange item will not be shipped until we have received full payment for this balance.
Sharp Hill Designs accepts returns only for damaged or defective product.